More work needed to engage consumers after enrolling in health insurance plans, report says

To understand the issues facing consumers as well as the payers, providers and support organizations who work directly with them, researchers conducted phone-based interviews with insurance companies, physician groups and community support nonprofit organizations. The analysis of the interviews shows more work is necessary to support consumers past the point of enrollment.

from Today's Healthcare News -- ScienceDaily http://ift.tt/1UcOFb1