What gets said should be what's heard; what gets heard should be what's meant

Unique insights into end-of-shift handoffs have been provided in two new studies. Authors conclude that in spite of a trend toward computerized checklists, face to face communication, including the opportunity to spontaneously ask and answer questions, plays an important role in improving the safety of patient handoffs.

from Today's Healthcare News -- ScienceDaily http://ift.tt/1NdW3Ru