One of the most important things a healthcare provider can do is to engage the patient as fully as possible. This engagement reaches beyond the encounter between clinicians and patients--all staff should seek to engage the patient to drive satisfaction with the service. This applies to business in general. This article looks at how the front office staff in a healthcare setting can engage the patient and describes a standard process of how to continually improve the process of engagement.
from Health and Fitness:Healthcare Systems Articles from EzineArticles.com http://ift.tt/1VNP96p
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